Frequently Asked Questions

1. What is Nomadog?

Nomadog is a Barcelona-based brand dedicated to crafting premium, functional, and stylish dog gear for adventurers and their canine companions. Our products, including harnesses, leashes, and collars, are designed to withstand both urban and off-road adventures, with a focus on sustainability and high-quality materials.

2. What makes Nomadog products different from others?

Our products are distinguished by a blend of functionality, durability, and Barcelona design. We use recycled materials and adhere to strict environmental standards to minimize our footprint. Each item is crafted with attention to detail and designed to perform well in both urban and outdoor settings. We also ensure rigorous quality control through direct factory visits and adherence to global standards.

3. How do I choose the right size for my dog?

To find the perfect size, refer to our sizing guide available on each product page. Measure your dog according to the instructions provided, and compare your measurements with the size chart. If you're between sizes or unsure, we recommend choosing the larger size for a more comfortable fit.

4. What materials are used in Nomadog products?

We use high-quality, durable materials including recycled fabrics, sturdy webbing, and rust-resistant hardware. Our products are crafted to be functional, stylish, and sustainable, with a focus on enhancing your dog's comfort and performance during activities.

5. How do I care for my Nomadog gear?

To ensure the longevity of your gear, most of our products are machine washable at 30°C (86°F). Avoid spinning, and do not use fabric softeners or tumble dry. Only air dry your products to maintain their quality and durability.

6. Are Nomadog products eco-friendly?

Yes! We are committed to sustainability. We use recycled materials wherever possible and follow the Global Recycling Standard (GSR). Our manufacturing partners adhere to stringent environmental and social standards, including REACH, RoHS, BSCI, and ISO 20743.

7. What is your return and exchange policy?

RETURN POLICY
Nomadog accepts returns for items that are in an 'as new' condition within 14 days from the date of delivery. The items must be new in appearance and free from hair and dirt. Items not purchased from the Nomadog website must be returned to the original place of purchase.

We recommend carefully trying on your new products indoors and keeping the packaging intact before taking them outside.

RETURNS
Before sending an item back for return, be sure that the item is free from dirt and hair, with the packaging card still attached. The product must be in resellable condition.

Ensure that the item was purchased from the Nomadog website.

Items that do not meet these criteria will not be considered for return.

 

Please contact us to receive the return address (depends on your location).

1. We recommend selecting a shipping method that includes a tracking number.
2. Include a brief explanation of your return, along with a copy of the invoice or order reference number.
3. Once received, you will get an email notification before the credit is applied to your card or PayPal account. Please note that shipping charges related to the return are not refundable.

WARRANTY
Nomadog guarantees our products at the time of purchase against material defects for two years. If you experience a problem with our product, please return the item with the receipt to the original place of purchase. This warranty does not cover issues due to chewing, abuse, or normal wear and tear.

If you are unable to return an item to the original place of purchase or if you purchased the product from the Nomadog website, please provide the details of the issue, as well as a photo showing the defect. Send this information to support@nomadog.com.

8. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the link provided in the email or by logging into your account on our website.

9. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on your location. For specific information about shipping to your country, please refer to our [Shipping Information] page or contact our customer service team.

10. How can I contact customer support?

You can reach our customer support team by emailing us at support@nomadog.com, using the contact form on our website, or calling [phone number]. We are here to help with any questions or concerns you may have.

11. Are there any special care instructions for Nomadog products?

Yes, our products are machine washable at 30°C (86°F). Avoid spinning, and do not use fabric softeners or tumble dry. Only air dry your products to maintain their quality and durability.